ICA is currently reviewing the Bridge line use for all ICA Teleclasses.
ICA moved to the current Bridge line in January 2007 in anticipation of it providing a higher quality service to skype callers. However, feedback from within our ICA community (both ICA staff and students) has indicated that this line is not an improvement and that not only skype, but also regular phone line callers, are experiencing difficulties with accessing calls and the line quality.
We are highly concerned and are following this up with our Bridge company as a matter of urgency. At the same time, we are also researching and testing alternative bridge lines to use as either a replacement or a back up. Either way, we anticipate a result within the next couple of weeks.
Thank you to our community for their feedback and patience. It is our intention that students be able to access their teleclasses without difficulty and using the most cost efficient means possible and your contribution to this process has been highly valued.
We will keep you updated and please do continue to send us your feedback via support@ica.helpserve.com.
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